Why AI Success Depends on Better Workflows, Not More AI Tools

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I’ve noticed a consistent pattern across financial institutions that have tested general-purpose AI tools but struggle to identify and measure impact. Leadership makes the decision to invest, then implements across teams and waits for the impact. After a few months, the confusion hits. Results aren’t clear, processes aren’t improving, adoption is lagging, and the numbers remain unchanged. The ROI is not evident, and they point to the tool as the problem, but the reality is that when you…